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Math and Geometry Tools

Welcome to the Call Center School of Excellence

The Call center school is designed to teach call center agents the necessary skill-set to work not only in this industry, but any industry involving direct contact with Customers. In addition we offer paid training for youths aged 14-18 to help them learn about the call/customer service industry, and help them secure employment with Genesis Communications or other call center opportunities.

Skill Up..!

Skills

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  • Agent Coaching and Monitoring

  • Agent Desktop Solutions

  • Automated Call Distribution

  • Automated Customer Satisfaction Surveys

  • Automated Payment Application

  • Call Center Hardware

  • Call Center Software

  • Call Center Technology

  • Call Guidance and Scripting

  • Call Handling

  • Call Recording

  • Callbacks

  • CRM

  • CTI

  • Customer Experience

  • Customer Feedback

  • Dialers

  • De-Escalation Techniques

  • Display Boards

  • E-Learning

  • Email Management

  • Headsets

  • Home Agents

  • Interactive Voice Messaging

  • IVR

  • Live Chat

  • Loyalty Programs

  • Predictive Dialer

  • Quality Monitoring

  • Service Quality Monitoring

  • Social Media

  • Speech Analytics

  • Speech Technology/Solutions

  • Staff Incentives

  • Staff Motivation

  • Telemarketing - Inbound

  • Telemarketing - Outbound

  • Telephone Systems

  • Training and Development

  • Unified Communication

  • Virtual Call Centers

  • Virtual Contact Centers

  • Voice Quality Monitoring

  • Voice Self Services

  • VoIP

  • Workforce Management/Optimization

  • Inbound calls

  • Outbound call

  • Understanding the irate customer

  • Resolving customer complaints and follow-up

For further details about the school or enrolment please email us at: Genesiscareers2020@gmail.com 

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