Primary Responsibilities:

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• Handle high volume of external inbound customer and sales agent inquiries.

• Transact routine financial and non-financial activity on client accounts with both expediency and accuracy.

• Ability to handle most customer interactions independently.

•  Ability to explain basic information in functional area     

• Assist team members daily to complete work in order to meet departmental and regulatory standards.

Qualifications:

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• Associates, degree preferred, or equivalent years of related experience

• Minimum 5 years of customer service and/or call center experience required

• Accountable, ethical, good decision making ability

• Strong written and verbal communication skills required

• Good computer skills and ability to multitask

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Training & Development:

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Customer Service Representatives undergo a comprehensive paid on-site training program to learn about the position, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful.

 

Salary: Competitive full-time base salary, overtime eligibility plus target bonus

Benefits: Paid Vacation, Health Care, 401K match, Pension Plan, Flexible Spending Accounts

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